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If you are dissatisfied with the, (“ChintalessNagrik” is an initiative of a Jivanam Asteya – Center for International Peace and Conflict Studies which is an NGO/NPO Registered Under The Bombay Public Trust Act 1950, Registration Number: E/7385/surat AND Registered under Section 12AA of The Income Tax Act, 1961, Government of India.) request a refund from us within 03 days of filing your complaint provided you give us a reasonable explanation for your dissatisfaction. Based on the matrix of your complaint, we will be offering you a refund after making appropriate deductions. (We will only deduct taxes if we have collected on behalf of Government such as Service Tax etc.) Please note that NO refund will be processed in cases where the customer provides wrong information or withholds important/relevant information related to the complaint.

After 3 days, during anytime after the completion of procedure and waiting time and necessary follow-up time, if you get no call from redressal agency such as police, government or opposite party it will be considered non-redressal and you can ask for money back anytime, however, such process need procedure time + Waiting Time (we will update in ticket time to time about it) + courier waiting time + waiting time as per law + final procedure or waiting time. If you have doubt you can ask for clarification on Without allowing us time to follow up end to end, Moneyback Guarantee on non-redressal guarantee clause will not apply. This refund facility is not available in an Essential plan as we do not get an opportunity for strategic planning to create response or impact.

We may reduce legal and government charges that we may have paid to the government. After a prolonged procedure, if you behave rudely or commit any offense against us or others that are not lawful, we are not liable to refund your payment.

If refund approved, it might take up to 7 days to release + bank transfer time.

Last Updated: March 03, 2017 @ 07:28pm

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